Your information.
Handled with care.

1. Introduction

Shri Om Tex Chem respects your privacy. This policy explains how we handle information when you visit shriomtexchem.com, submit an enquiry, or contact our Mumbai or Ludhiana offices through this website.

2. Information we collect

Our contact form asks for your name, email address, phone number, subject and message. Company name is optional. You may also choose to share product requirements or other business information in your message.

Our hosting infrastructure may process technical information such as your IP address, browser information, request time and server logs to serve and protect the website. The form uses a short-lived session and a math challenge to verify requests. Please do not send payment details, identity documents or other sensitive information through the enquiry form.

3. How we use information

• Respond to enquiries and discuss product or business requirements.
• Communicate with you about your request and provide relevant information.
• Prevent spam, detect misuse and maintain website reliability.
• Meet applicable record-keeping or other legal obligations.

Enquiries are delivered to the company's Mumbai and Ludhiana email inboxes. We do not sell your personal information. We may share relevant information with staff and service providers involved in hosting, email delivery and enquiry handling, or where disclosure is required by applicable law.

We retain enquiry records only for as long as reasonably needed for the enquiry, ongoing business communication and applicable obligations. Retention can vary with the nature of the business relationship.

4. Cookies and third-party services

Essential form session

The contact form uses an essential session cookie to verify the captcha and help prevent repeated automated submissions. The website does not include advertising or analytics cookies in its current configuration. Disabling cookies may prevent the form from working; you can still contact us by email or phone.

Google Maps and fonts

Maps are not loaded automatically. Choosing “Load Google Map” connects your browser to Google, which may receive your IP address and device information and use cookies under its own policies. Google Fonts also connects your browser to Google to load the website's typeface. You can read the Google Privacy Policy for details.

Email, WhatsApp and external links

Email delivery uses our hosting mail infrastructure and company Gmail inboxes. Choosing a WhatsApp link opens an external service governed by its provider's policies. Other external websites operate independently. Their handling of information is outside our control, and information may be processed in countries where those providers operate.

5. Data security

We use reasonable technical and organisational measures to protect information, including encrypted HTTPS connections when hosted, input validation and anti-spam controls. Access to enquiries should be limited to authorised personnel. No internet transmission or storage method is completely secure.

6. Your choices and rights

You may choose not to submit the form and contact us by phone instead. You may ask us about information you have shared, request a correction or deletion, or withdraw permission for optional future communication, subject to applicable law and any information we need to retain.

Send requests to shriomtexchem@gmail.com. We may need to verify your identity before acting on a request. We will review and respond in accordance with applicable requirements.

7. Changes to this policy

We may update this policy when our website, services or information-handling practices change. The updated version and revision date will appear on this page.

8. Contact us

Shri Om Tex Chem
404, Xanadu D, Prathamesh Complex, Veera Desai Road, Andheri(West), Mumbai-400053, Maharashtra, India

Email: shriomtexchem@gmail.com
Phone: +91-9614000771, +91-9473373787